At MAMAS WEAR, your satisfaction is our top priority. We ensure every product meets premium quality standards, but in case you face any issue, please review our Return & Exchange Policy carefully:
1. Unboxing Video is Mandatory
Please record a clear unboxing video from the moment you open your parcel.
This video serves as essential proof for any return or exchange request.
Without a proper unboxing video, no return or exchange will be accepted.
2. Eligible for Return / Exchange
You can request a return or exchange only if:
The product received is damaged, defective, or torn.
You received the wrong product (size, color, or design mismatch).
The request is raised within 5 days of delivery.
3. Not Eligible for Return / Exchange
Returns or exchanges will not be accepted if:
The product has been used, washed, worn, or altered.
Tags, packaging, or accessories are missing.
Unboxing video is not provided.
4. How to Request a Return / Exchange
Contact us within 5 days of delivery through WhatsApp / Email / Instagram.
Provide your Order ID, issue details, and unboxing video.
After verification, our team will process your return or exchange.
5. Refund Policy
Refunds are issued only if a replacement is not available.
Once we receive and inspect the returned product, the refund will be processed within 5–7 business days.
6. Important Notes
Ensure the product is securely packed when returning.
MAMAS WEAR reserves full rights to approve or decline any return or exchange request based on the proof provided.
